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Use of Galvanic Skin Responses, Salivary Biomarkers, and Self-reports to Assess Undergraduate Student Performance During a Laboratory Exam Activity

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Improving undergraduate students' email etiquette with computer-based instruction.

Thomas G Farnsworth¹, Rachel H Thompson¹

¹Department of Psychology, Western New England University, Springfield, MA, USA.

Journal of Applied Behavior Analysis

|April 5, 2024

Summary

Computer-based training improved undergraduate students' email etiquette. This online learning module, including instructions and feedback, led to better email communication skills in academic settings.

Keywords:

computer‐based instruction email etiquette formatting professionalism

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Published on: September 11, 2021

Area of Science:

Psychology
Educational Technology

Background:

Email etiquette is crucial for professional communication.
Undergraduate students benefit from clear instructions and examples for email compliance.

Purpose of the Study:

To evaluate the impact of computer-based email instruction on undergraduate students' email etiquette.
To assess the social validity of the developed email instruction package.

Main Methods:

An online learning management system delivered the instruction package.
The package included written instructions, a model email, a quiz, and feedback.
Email etiquette was measured using a checklist on course assignment emails.

Main Results:

The instruction package significantly increased mean email checklist scores in two introductory psychology sections.
Email etiquette scores remained elevated even when participants communicated in a new context.
Social validity assessments indicated that the training goals were important and procedures acceptable.

Conclusions:

Computer-based email instruction is effective in improving undergraduate students' email etiquette.
The online learning approach offers a scalable solution for enhancing professional communication skills.
The study highlights the importance of structured, accessible training for digital communication competence.