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How to prevent technostress at the digital workplace: a Delphi study.
Michelle Berger1,2,3, Ricarda Schäfer1,4, Marco Schmidt1,2
1FIM Research Center for Information Management, 86159 Augsburg, Germany.
Preventing employee technostress is crucial for organizations. This study introduces 24 technostress prevention measures, applying the Theory of Preventive Stress Management to digital work environments.
Area of Science:
- Digital Work and Organizational Psychology
- Occupational Health and Safety
Background:
- Technostress presents significant risks to employees and organizations in the digital age.
- Proactive prevention of technostress is essential due to its developmental nature.
- Organizations have ethical, legal, and financial obligations to mitigate employee technostress.
Purpose of the Study:
- To adapt the Theory of Preventive Stress Management for technostress.
- To develop and present a comprehensive set of technostress prevention measures.
- To provide a framework for proactive technostress management in organizations.
Main Methods:
- Synthesized existing literature on technostress inhibitors and general technostress.
- Conducted a Delphi study with expert input for measure development and validation.
- Characterized 24 prevention measures and assessed their relevance to specific technostressors.
Main Results:
- Developed a framework of 24 distinct technostress prevention measures.
- Applied the Theory of Preventive Stress Management to technostress, incorporating primary, secondary, and tertiary prevention.
- Provided expert-validated measures applicable to various technostressors.
Conclusions:
- The study offers a novel application of the Theory of Preventive Stress Management to technostress.
- A comprehensive set of practical measures is provided for organizations to prevent technostress.
- This research expands theoretical understanding and offers actionable strategies for managing technostress proactively.
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