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Does Social and Organizational Support Moderate Emotional Intelligence Training Effectiveness?
Ishara Madhunika Opatha1, Yoshi Takahashi1
1Graduate School of Humanities and Social Sciences, Hiroshima University, Higashihiiroshima 739-8529, Japan.
Behavioral Sciences (Basel, Switzerland)
|April 26, 2024
Summary
Emotional intelligence (EI) training positively impacts learning and behavior, but social and organizational support only moderate these effects when self-reported, not when evaluated by supervisors.
Area of Science:
- Organizational Psychology
- Human Resource Development
Background:
- Limited systematic research exists on the effectiveness of emotional intelligence (EI) training in adult professional development.
- Previous studies show inconclusive results regarding EI training's impact on learning and behavioral outcomes.
Purpose of the Study:
- To evaluate the effectiveness of EI training on learning and transfer outcomes.
- To investigate the moderating role of social and organizational support in EI training effectiveness.
- To examine training transfer through changes in organizational citizenship behavior (OCB) and counterproductive work behavior (CWB).
Main Methods:
- An experimental and longitudinal research design was employed with 176 government officials.
- Participants self-assessed their OCB and CWB, and supervisors provided separate evaluations.
- Data were collected across multiple time points and analyzed using various statistical tools.
Main Results:
- EI training demonstrated positive effects on training outcomes in both self-reported and supervisor-evaluated data.
- Social and organizational support positively moderated EI training's impact on outcomes in the self-evaluation sample.
- This moderating effect was not observed in the supervisor evaluation sample, indicating a discrepancy in perceived impact.
Conclusions:
- EI training is effective in enhancing learning and behavioral outcomes.
- The influence of social and organizational support on EI training effectiveness is nuanced and context-dependent.
- Findings contribute to social exchange and organizational support theories by highlighting boundary conditions for their application.
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