Lessons Learned-A Case for Required Student Services 1:1 Orientation.

Area of Science:

• Medical Education
• Student Support Services
• Physician Assistant Programs

Background:

• Physician assistant (PA) programs face challenges supporting students dealing with mental health issues and other personal needs.
• Student success in PA education is impacted by financial, academic, and personal concerns.
• A proactive support strategy is essential for PA student well-being and academic progression.

Purpose of the Study:

• To assess the effectiveness of mandatory one-on-one orientations for incoming PA students with wellness support.
• To establish early connections between students and the Office of Wellness and Academic Support (OWAS).
• To provide tailored resource information to PA students at the start of their program.

Main Methods:

• Implemented required 1:1 face-to-face orientations during the first week of PA program orientation.
• Students privately discussed individual concerns and experiences with an OWAS representative.
• OWAS provided customized education on available student support resources.

Main Results:

• Personal relationships were established between the OWAS representative and all incoming PA students.
• Multiple follow-up appointments and referrals were made for tutoring, accommodations, and mental health counseling.
• The initiative facilitated early intervention and support for student needs.

Conclusions:

• Required one-on-one orientations are a highly effective strategy for supporting PA students.
• A simple, preventative, and proactive approach significantly impacts student learners' challenges.
• Viewing student challenges through a different lens enhances the effectiveness of support services in PA education.