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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

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Connecting the Health Care Workforce with the Patient Experience.

Nora E Warshawsky¹, Mary Jo Assi

¹Nora E. Warshawsky is nurse scientist and Mary Jo Assi is associate chief nursing officer, both at Press Ganey in Chicago. Contact author: Nora E. Warshawsky, nora.warshawsky@pressganey.com . The authors have disclosed no potential conflicts of interest, financial or otherwise.

The American Journal of Nursing

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Summary

This summary is machine-generated.

This article explores the human experience in healthcare, focusing on safety, reliability, and service. It offers practical tactics to improve patient experience and engagement, impacting nurse-sensitive outcomes.

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Area of Science:

Healthcare performance improvement
Patient experience research
Health services research

Background:

The human experience is central to healthcare delivery.
Understanding the interplay of safety, reliability, and service is crucial.
Nurse-sensitive outcomes are impacted by the care environment.

Purpose of the Study:

To explore the multifaceted human experience in healthcare.
To examine the impact of safety, reliability, and service on engagement and work culture.
To provide evidence-based, practical tactics for enhancing patient experience.

Main Methods:

Analysis of the latest national data.
Exploration of intersections between key healthcare performance indicators.
Focus on practical and implementable improvement tactics.

Main Results:

The series will detail findings on safety, reliability, and service.
Impact on engagement, work culture, and nurse-sensitive outcomes will be discussed.
Evidence-based approaches for patient experience improvement will be presented.

Conclusions:

Improving the patient experience requires a holistic approach.
Practical tactics are essential for implementing evidence-based improvements.
Focusing on the human experience can lead to better healthcare outcomes.