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Communication in Chronic Disease Care: A Collaborative Conversation Map.

Sanjay Kalra¹, Saurabh Arora², Nitin Kapoor³

¹Department of Endocrinology, Bharti Hospital, Karnal, India; University Center for Research & Development, Chandigarh University, India.

JPMA. the Journal of the Pakistan Medical Association

|May 24, 2024

Summary

Improving chronic disease care, especially for obesity and diabetes, is easier with better patient-physician communication. This study presents a Collaborative Conversation Map as a checklist to enhance this vital communication bridge.

Keywords:

Chronic disease, diabetes, obesity, person centred care, psychosocial issues, therapeutic patient education

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Area of Science:

Medical Communication
Chronic Disease Management
Health Informatics

Background:

Chronic diseases necessitate sustained patient and physician engagement for optimal outcomes.
Effective communication is crucial for navigating the complexities of long-term disease management.
Existing communication frameworks can be enhanced to better support chronic care.

Purpose of the Study:

To introduce a novel, alliterative C-based flow-chart for a Collaborative Conversation Map.
To provide a practical checklist for healthcare providers managing chronic conditions, particularly obesity and diabetes.
To align the conversation map with established patient-centered communication strategies.

Main Methods:

Development of an alliterative C-based flow-chart.
Creation of a Collaborative Conversation Map serving as a checklist.
Ensuring concordance with the WATER (Welcome warmly, Ask and assess, Tell truthfully, Explain with empathy, Reassure and return) conversation approach.

Main Results:

A structured, easy-to-follow Collaborative Conversation Map has been developed.
The map offers a systematic approach for healthcare providers in chronic disease consultations.
The checklist is specifically tailored for conditions like obesity and diabetes.

Conclusions:

The Collaborative Conversation Map facilitates improved patient-physician communication in chronic disease care.
This tool can enhance the management of complex conditions such as obesity and diabetes.
The map provides a practical and structured method for implementing effective communication strategies.