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Roadmap to enhance operational excellence in emerging countries.
Rafael Henriquez-Machado1,2, Andrés Muñoz-Villamizar1, Javier Santos2
1School of Economics and Management Sciences, Universidad de La Sabana, Chía, Colombia.
Heliyon
|May 30, 2024
Summary
Operational Excellence (OE) implementation is underdeveloped in emerging economies. This study provides a roadmap to improve OE maturity, with only 7% of companies reaching the champion level.
Area of Science:
- Business Management
- Operations Research
Background:
- Limited research exists on Operational Excellence (OE) implementation status in emerging markets.
- Organizations require structured guidance to advance their OE maturity levels.
Purpose of the Study:
- To assess the current state of OE implementation across various sectors in emerging economies.
- To develop a comprehensive roadmap for enhancing OE maturity levels.
- To identify key variables for strategic, economic, environmental, and social sustainability in OE.
Main Methods:
- Conducted face-to-face interviews with OE experts from 57 companies across seven sectors.
- Classified companies into five distinct OE maturity levels.
- Developed a roadmap with 23 variables across six hierarchical levels.
Main Results:
- Only 7% of surveyed companies have achieved the 'champion' level of OE maturity.
- A significant gap exists in OE implementation across emerging economies.
- The study identified critical variables for advancing OE maturity.
Conclusions:
- The proposed roadmap offers a practical framework for companies to achieve champion-level OE maturity within an estimated 4.5-5 years.
- Emphasizes the integration of strategic, economic, environmental, and social sustainability for successful OE in emerging nations.
- Provides valuable insights for businesses seeking to elevate their OE performance and competitiveness.
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