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Hammering nails with a screwdriver: how GPs perceive video consultations
Magnus Repstad Wanderås1, Eirik Abildsnes2, Elin Thygesen3
1Faculty of Health and Sport Sciences, University of Agder, Grimstad, Norway magnushw@uia.no.
BJGP Open
|June 12, 2024
Summary
Video consultation (VC) use declined among Norwegian general practitioners (GPs) post-pandemic. GPs found VC less practical and requiring extra effort compared to other methods, leading to its abandonment as a routine tool.
Area of Science:
- Healthcare delivery
- General practice
- Telemedicine
Background:
- Video consultation (VC) use surged during the COVID-19 pandemic.
- General practitioners (GPs) initially reported high satisfaction with VC.
- VC utilization decreased as pandemic restrictions eased.
Purpose of the Study:
- To investigate the reasons behind the decline in VC use in Norwegian general practice.
- To explore GPs' experiences and attitudes towards VC in a post-pandemic context.
Main Methods:
- Qualitative study involving semi-structured interviews with 13 GPs in southern Norway.
- Interviews were conducted between May 2022 and March 2023.
- Data were analyzed using Braun and Clarke's reflexive thematic analysis.
Main Results:
- GPs managed unplanned VC implementation effectively, with some initially expecting continued use.
- VC was largely replaced by face-to-face and telephone consultations due to practicality and perceived extra effort.
- GPs identified potential strengths of VC and extrinsic factors like improved technology and patient demand for increased adoption.
Conclusions:
- While VC is available, its perceived lower usefulness and higher effort compared to other remote modalities led most GPs to discontinue its routine use.
- The study highlights the challenges and opportunities for integrating VC into general practice.
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