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Related Concept Videos

Introduction to Cognitive Psychology01:20

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Cognitive psychology is the field of psychology dedicated to examining how people think. It attempts to explain how and why we think the way we do by studying the interactions among human thinking, emotion, creativity, language, and problem-solving, as well as other cognitive processes. Cognitive psychology studies how information is processed and manipulated in remembering, thinking, and knowing.
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Cracking the consumers' code: A framework for understanding the artificial intelligence-consumer interface.

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Consumers interact with artificial intelligence (AI) and related technologies like robots and chatbots. Understanding consumer responses to AI requires considering individual and contextual factors, influencing satisfaction and reliance.

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Area of Science:

  • Consumer Psychology
  • Human-Computer Interaction
  • Artificial Intelligence Studies

Background:

  • Growing integration of artificial intelligence (AI) and related technologies (robots, algorithms, chatbots) into consumer markets.
  • Need for a structured understanding of consumer responses to these novel AI technologies.

Purpose of the Study:

  • To present a framework for understanding consumer responses to AI technologies.
  • To synthesize existing literature on AI-consumer interactions and their outcomes.
  • To explore theoretical perspectives and the impact of AI on scientific discovery.

Main Methods:

  • Systematic literature review methodology.
  • Analysis of 111 studies on consumer responses to AI.
  • Synthesis of findings on AI influence on consumer outcomes.

Main Results:

  • AI technologies significantly influence consumer satisfaction and reliance.
  • Consumer and contextual characteristics (micro and macro) are crucial moderators of AI-consumer interactions.
  • Novel theoretical perspectives are needed to explain psychological processes in AI-consumer interactions.

Conclusions:

  • A comprehensive framework is established for AI-consumer interaction.
  • Future research should explore psychological mechanisms and AI's role in scientific advancement.
  • Understanding consumer characteristics and context is key to effective AI integration.