Using a digital data analytic tool to capture dynamic change in coordination patterns: An exploratory study of the...

The operational environment of complex sociotechnical systems is inherently uncertain, demanding constant coordination restructuring to adapt to dynamic situational demands. However, coordination changes in the Human Factors and Ergonomics Field have primarily been studied using static methods, overlooking moment-by-moment adjustments. In the current study, we address coordination restructuring by using THEME, a digital analytical tool capable of visualising and exploring coordination restructuring from a multi-layered perspective. We examine restructuring in coordination patterns during NASA's Apollo 13 Mission, revealing significant shifts from stable, long-duration 'coordination hubs' in routine operations to shorter-duration patterns during a crisis situation. Additionally, the results highlight the importance of flexible switching between reciprocal and one-directed coordination, along with enhanced role distribution. This study underscores how exploring temporality-sensitive phenomena like coordination through digital technologies such as THEME, advances our understanding of incident analysis and resilient performance within complex systems.