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Optimizing Telehealth: Leveraging Key Performance Indicators for Enhanced TeleHealth and Digital Healthcare Outcomes
Sandra Morelli1, Carla Daniele1, Giuseppe D'Avenio1
1Centro Nazionale per le Tecnologie Innovative in Sanità Pubblica, Istituto Superiore di Sanità, Via Regina Elena 299, 00161 Roma, Italy.
Healthcare (Basel, Switzerland)
|July 13, 2024
Summary
Key performance indicators (KPIs) are crucial for evaluating telehealth quality. This study analyzed KPIs from scientific literature and institutional websites to improve healthcare delivery, efficiency, and patient satisfaction.
Area of Science:
- Health Informatics
- Digital Health
- Healthcare Quality Management
Background:
- Telehealth adoption has rapidly increased over the past decade.
- Focus on quality assessment is vital for integrating telehealth into healthcare.
- Key performance indicators (KPIs) are essential for monitoring and improving telehealth services.
Purpose of the Study:
- To analyze Key Performance Indicators (KPIs) for telehealth.
- To examine KPIs from both institutional websites and scientific literature.
- To provide insights for enhancing telehealth quality and integration.
Main Methods:
- A narrative review methodology was employed.
- Analysis based on a standardized checklist and quality control procedure.
- Inclusion of scientific papers and institutional documents (e.g., WHO).
Main Results:
- Scientific studies highlight KPIs like patient outcomes, operational efficiency, technical reliability, and cost-effectiveness.
- Institutional documents emphasize equitable access, clinical excellence, and patient/staff satisfaction.
- Commonly cited metrics include patient satisfaction, waiting times, and cost savings.
Conclusions:
- A comprehensive set of KPIs is necessary for effective telehealth.
- Continuous monitoring and evaluation of telehealth services are recommended.
- Adopting robust KPIs can improve telehealth effectiveness, efficiency, equity, and patient outcomes.
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