Appointment Blitz: Optimizing Patient-Therapist Rehab Scheduling

Area of Science:

• Healthcare Management
• Rehabilitation Services
• Health Informatics

Background:

• Taiwan's healthcare system provides accessible medical services via insurance.
• Rehabilitation departments face high demand exceeding therapist availability.
• Existing scheduling processes are inefficient for patient appointment booking.

Purpose of the Study:

• To propose an efficient method for optimizing patient-therapist appointment scheduling.
• To simplify the appointment process for patients seeking rehabilitation services.
• To address the demand-supply gap in rehabilitation therapy.

Main Methods:

• Development of a Complex Conditional Logic system for appointment scheduling.
• Implementation of the system in a medical center's rehabilitation department.
• Integration of online and phone call appointment booking channels.

Main Results:

• The system processed over 50,000 cases within its first year.
• Facilitated improved hospital resource allocation.
• Enhanced the overall patient medical experience.

Conclusions:

• The proposed Complex Conditional Logic offers an efficient solution for rehabilitation appointment scheduling.
• The system successfully improved operational efficiency and patient satisfaction.
• This approach can be valuable for healthcare facilities facing similar scheduling challenges.