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Effectiveness and User Experience of a Smoking Cessation Chatbot: Mixed Methods Study Comparing Motivational

Linwei He1, Erkan Basar2, Emiel Krahmer1

  • 1Department of Communication and Cognition, Tilburg School of Humanities and Digital Sciences, Tilburg University, Tilburg, Netherlands.

Journal of Medical Internet Research
|August 6, 2024
PubMed
Summary

This study found that motivational interviewing (MI) chatbots significantly improved user experience for smoking cessation compared to confrontational chatbots. While MI enhanced engagement, both chatbot styles increased smokers' intention to quit and self-efficacy.

Keywords:
chatbotconfrontational counselingcounselingengagementmotivational interviewingsmoking cessationuser experience

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