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The Human-Technology Continuum.

Gordon C Shen1, Deborah M Mullen, Matthew J DePuccio

  • 1Author Affiliations: Department of Management, Policy, and Community Health, The University of Texas Health Science Center at Houston School of Public Health, Houston, Texas (Dr Shen); Greg A. Vital-Franklin Farrow Associate Professor of Management-Healthcare, The University of Tennessee Chattanooga Gary W. Rollins College of Business, Chattanooga, Tennessee (Dr Mullen); Department of Health Systems Management, Rush University College of Health Sciences, Chicago, Illinois (Dr DePuccio), and Department of Health Policy and Management, Harvard T.H. Chan School of Public Health, Boston, Massachusetts (Dr Kerrissey).

Quality Management in Health Care
|August 15, 2024
PubMed
Summary
This summary is machine-generated.

Healthcare managers must adapt their skills to evolving digital technologies. A human-technology continuum framework shows how competencies change with advancements, requiring strategic adjustments for effective management.

Keywords:
cherished workhealth carehuman–technology continuummanagerial competenciestechnological revolution

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Area of Science:

  • Health Services Management
  • Digital Health Technologies
  • Organizational Behavior

Background:

  • Healthcare managers encounter numerous digital technologies that assist or augment human tasks.
  • These technologies present challenges, necessitating an evolution in managerial competencies to keep pace with advancements.

Purpose of the Study:

  • To present a human-technology continuum framework for discussing digital technology's impact on healthcare managers.
  • To illustrate the link between managerial competencies and the entire human-technology continuum, using diabetes management as an example.

Main Methods:

  • Utilized theories of technology, work, and organizations.
  • Developed a human-technology continuum model.
  • Applied the model to diabetes management scenarios to demonstrate competency links.

Main Results:

  • The human-technology continuum framework reveals that augmentative technologies build upon assistive ones in healthcare.
  • Technological advancements not only enhance but fundamentally alter required managerial competencies.

Conclusions:

  • Digital technology expands the scope of daily work for healthcare managers.
  • Recommendations for managers include restructuring work, workforce training, threat mitigation, ethical boundary setting, and partnership development to navigate digital transformation.