Linked Care: A Harmonized Workflow for Medication Ordering, Prescription and Dispensing in Mobile Care Settings

The growing demand for care amid changing demographics poses significant challenges exacerbated by decreasing healthcare professional availability. In Austria, the Linked Care project aims to address these challenges by developing an intersectoral, harmonized IT-supported workflow for medication ordering, prescription, and dispense in mobile care settings. A human centered design approach, with user-focused interviews and workshops was used to identify requirements and analyze the workflows. Activity diagrams were used represent workflows. The resulting harmonized workflow, developed through iterative collaboration with care organizations, integrates the LC platform into existing care software. To test and demonstrate the harmonized workflow, mockups were created and evaluated for usability, resulting in positive feedback and suggestions for enhancements. Current workflows revealed media breaches and inefficiencies, which the proposed harmonized workflow seeks to address. The paper concludes with implications for future developments, including the subsequent adoption of a HL7 FHIR Implementation Guide for Austria, based on the defined harmonized workflow, to streamline intersectoral communication and improve efficiency in mobile care settings.