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Enhancing Healthcare Management: Assessing User Acceptance and Usability of the 'SmartCG' Mobile Application
Niruwan Turnbull1,2, Kannikar Hannah Wechkunanukul3, Chanaphol Sriruecha4
1Faculty of Public Health, Mahasarakham University, Maha Sarakham, Thailand.
Studies in Health Technology and Informatics
|August 23, 2024
Summary
The SmartCG mobile app significantly improved healthcare management for caregivers in Thailand. This user-friendly technology enhanced caregiver acceptance and satisfaction, easing the burden of senior care.
Area of Science:
- Gerontology
- Health Informatics
- Human-Computer Interaction
Background:
- Rising caregiving demands for seniors in Thailand, especially in low-income households, increase caregiver burden.
- Mobile health applications offer potential solutions for managing senior healthcare needs and supporting caregivers.
Purpose of the Study:
- To assess the user acceptance and usability of the SmartCG mobile application among caregivers in Thailand.
- To evaluate the impact of SmartCG on healthcare management for senior citizens.
Main Methods:
- The study employed the Technology Acceptance Model.
- 402 caregivers in Mahasarakham province, Thailand, evaluated the SmartCG app using a 5-point Likert scale.
- Data analysis focused on user acceptance and satisfaction with app features.
Main Results:
- Caregiver acceptance scores for SmartCG significantly increased post-usage (p < 0.001).
- Users reported high satisfaction with the app's ease of use (mean = 4.10).
- Specific features like knowledge management (mean = 4.07) and visiting/map menus (mean = 4.05) were found user-friendly.
Conclusions:
- The SmartCG mobile application effectively enhances healthcare management for caregivers.
- User-friendly design is crucial for the successful adoption of healthcare technology.
- SmartCG demonstrates potential in alleviating caregiver burden and improving senior care quality.
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