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Related Experiment Video

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The Multiple Sclerosis Performance Test MSPT: An iPad-Based Disability Assessment Tool

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Published on: June 30, 2014

User Experience of a Large-Scale Smartphone-Based Observational Study in Multiple Sclerosis: Global, Open-Access,

Adriano Galati¹, Lito Kriara¹, Michael Lindemann¹

¹F Hoffmann-La Roche Ltd, Basel, Switzerland.

JMIR Human Factors

|September 11, 2024

Summary

Improving user experience (UX) in digital health technology tools (DHTTs) for multiple sclerosis (MS) is key. Enhancements like a seamless activation process and configurable reminders significantly boost user engagement and retention for remote MS symptom assessment.

Keywords:

digital health digital health technology mobile phone multiple sclerosis retention smartphone user experience

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Area of Science:

Digital health technology tools (DHTTs)
Multiple Sclerosis (MS) symptom assessment
User Experience (UX) research

Background:

Floodlight Open app utilizes remote, smartphone sensor-based tests for MS symptom monitoring.
User acquisition, engagement, and retention are critical challenges for DHTT deployment.

Purpose of the Study:

To quantitatively and qualitatively evaluate key user experience (UX) factors of the Floodlight Open app.
To identify drivers and barriers for deploying DHTTs in naturalistic settings.

Main Methods:

Global, open-access study assessing cognition, hand-motor function, and balance/gait via smartphone tests.
Qualitative UX data gathered through semistructured interviews with US participants.
Quantitative UX analysis focused on improved activation and notification features' impact on engagement and retention.

Main Results:

Qualitative feedback identified needs for a streamlined activation process and configurable reminders.
A seamless user journey increased app activation conversion rates from 53.9% to 74.6%.
Reminders and push notifications improved continuous usage, test completion, and 30-day retention rates across test series.

Conclusions:

Remote MS assessment via DHTTs is an emerging research area.
Continuous improvement of UX design is vital for the long-term adoption of DHTTs in MS care.