Related Experiment Video
Updated: May 12, 2026
11:35
The Multiple Sclerosis Performance Test MSPT: An iPad-Based Disability Assessment Tool
Published on: June 30, 2014
57.9K
User Experience of a Large-Scale Smartphone-Based Observational Study in Multiple Sclerosis: Global, Open-Access,
Adriano Galati1, Lito Kriara1, Michael Lindemann1
1F Hoffmann-La Roche Ltd, Basel, Switzerland.
JMIR Human Factors
|September 11, 2024
Summary
Improving user experience (UX) in digital health technology tools (DHTTs) for multiple sclerosis (MS) is key. Enhancements like a seamless activation process and configurable reminders significantly boost user engagement and retention for remote MS symptom assessment.
Area of Science:
- Digital health technology tools (DHTTs)
- Multiple Sclerosis (MS) symptom assessment
- User Experience (UX) research
Background:
- Floodlight Open app utilizes remote, smartphone sensor-based tests for MS symptom monitoring.
- User acquisition, engagement, and retention are critical challenges for DHTT deployment.
Purpose of the Study:
- To quantitatively and qualitatively evaluate key user experience (UX) factors of the Floodlight Open app.
- To identify drivers and barriers for deploying DHTTs in naturalistic settings.
Main Methods:
- Global, open-access study assessing cognition, hand-motor function, and balance/gait via smartphone tests.
- Qualitative UX data gathered through semistructured interviews with US participants.
- Quantitative UX analysis focused on improved activation and notification features' impact on engagement and retention.
Main Results:
- Qualitative feedback identified needs for a streamlined activation process and configurable reminders.
- A seamless user journey increased app activation conversion rates from 53.9% to 74.6%.
- Reminders and push notifications improved continuous usage, test completion, and 30-day retention rates across test series.
Conclusions:
- Remote MS assessment via DHTTs is an emerging research area.
- Continuous improvement of UX design is vital for the long-term adoption of DHTTs in MS care.
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