Managing uncivil behaviour in the workplace.

Area of Science:

• Healthcare Management
• Organizational Behavior
• Nursing Leadership

Background:

• Incivility is a significant issue in healthcare settings.
• Uncivil behaviors, such as microaggressions, have detrimental effects on healthcare professionals and patients.
• These behaviors can lead to conflict, decreased performance, low morale, reduced staff retention, and compromised patient safety.

Purpose of the Study:

• To highlight the pervasive nature of incivility in healthcare.
• To underscore the negative consequences of uncivil behavior on staff and patient outcomes.
• To define the critical role of nurse managers and employers in mitigating incivility and fostering a civil environment.

Main Methods:

• This study is a review of existing literature on incivility in healthcare.
• It synthesizes research findings on the manifestations and impacts of uncivil behavior.
• It examines the responsibilities of nurse managers and organizational leadership in addressing this issue.

Main Results:

• Incivility manifests in various forms, including subtle microaggressions, with significant repercussions.
• Negative effects include increased conflict, reduced performance, diminished morale, and compromised patient safety.
• Effective management of incivility requires proactive leadership and a supportive organizational culture.

Conclusions:

• Nurse managers play a pivotal role in reducing incivility through leadership, fostering psychological safety, and managing behavior.
• Employers must cultivate an inclusive culture and equip nurse managers with the necessary skills to prevent and address incivility.
• Promoting civility is essential for a healthy, safe, and effective healthcare environment.