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User-Centered Design and Usability of Voxe as a Pediatric Electronic Patient-Reported Outcome Measure Platform: Mixed
Samantha J Anthony1,2,3, Sarah J Pol1, Enid K Selkirk1
1Child Health Evaluative Sciences, Research Institute, Peter Gilgan Centre for Research and Learning, The Hospital for Sick Children, Toronto, ON, Canada.
JMIR Human Factors
|September 19, 2024
Summary
Voxe, a user-centered electronic patient-reported outcome measures (ePROMs) platform, was successfully developed and tested for pediatric patients with chronic conditions. High satisfaction from patients and healthcare providers indicates its potential for integrating patient data into clinical care.
Area of Science:
- Digital Health and Health Informatics
- Pediatric Healthcare Technology
- Patient-Reported Outcome Measures (PROMs)
Background:
- Electronic patient-reported outcome measures (ePROMs) are crucial for collecting patient-reported data on quality of life, function, and symptoms.
- ePROMs support measurement-based care and guide treatment decisions by documenting patient progress.
- Voxe is a user-centered ePROM platform designed for pediatric patients with chronic health conditions.
Purpose of the Study:
- To describe the user-centered design process for the Voxe ePROM platform.
- To evaluate the usability of Voxe's features through end-user feedback and testing.
- To support the implementation of Voxe in a pediatric healthcare setting.
Main Methods:
- Recruited 49 patients (aged 8-17) and 38 healthcare providers (HCPs) from two Canadian pediatric hospitals.
- Conducted iterative, one-on-one digital testing sessions using the think-aloud technique for usability evaluation.
- Collected qualitative feedback via semistructured interviews and quantitative data using the System Usability Scale and International Organization for Standardization KPIs.
Main Results:
- Patients reported positive experiences with Voxe's child-centered design and notification settings.
- HCPs found Voxe user-friendly and efficient, noting decreased task completion times and satisfaction with functionalities.
- High satisfaction rates underscore the importance of incorporating end-user feedback throughout eHealth platform development.
Conclusions:
- Voxe was successfully created and usability tested as an ePROM platform for pediatric chronic care.
- The platform's integration capability with electronic medical records supports measurement-based care and patient-centered approaches.
- Positive user feedback suggests Voxe is a valuable solution for integrating patient-reported outcome data in clinical settings.
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