One Procedure Change Process, Two Interpretations: A Qualitative Exploration of Differences in User and

Anjelica Mendoza1, Alec Smith2, Sin-Ning Liu1

  • 1Department of Psychology, Texas A&M University, College Station, TX, USA.

Summary

Standard operating procedures (SOPs) require effective change management. Users and administrators have differing views on the SOP change process, impacting workplace safety and ergonomics.

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