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Critical soft skill competencies that clinical nurse educators consider important to evaluate in nurses
Youngkwan Song1, Cynthia M Lafond2, Catherine Vincent3
1Division of Endocrinology, Diabetes, and Metabolism, Department of Medicine, University of Illinois at Chicago, Chicago, Illinois, USA.
Nursing Open
|October 1, 2024
Summary
This study identified critical soft skills and behavior levels for nurses, creating a framework to evaluate and enhance their professional development, ultimately improving patient care quality.
Area of Science:
- Nursing Education
- Healthcare Professional Development
- Soft Skills Assessment
Background:
- High nurse turnover contributes to shortages, impacting patient care quality.
- While hard skills are prioritized, soft skills are crucial for nurse retention and quality care.
- Evaluating and providing feedback on soft skills is challenging due to their intangible nature.
Purpose of the Study:
- To identify critical soft skills for nurses.
- To define behavioral indicators for soft skill achievement.
- To develop a framework for a soft skills evaluation rubric.
Main Methods:
- Qualitative descriptive study using direct content analysis.
- 13 clinical nurse educators with over 2 years of experience were interviewed.
- Interviews were audio-recorded, transcribed, and analyzed using NVivo 12, adhering to COREQ guidelines.
Main Results:
- Five core competencies and 20 subcompetencies were identified.
- Competencies include personal growth, effective interactions, professionalism, teamwork, and the caring role.
- Four distinct skill levels with clinical indicators were defined for each subcompetency.
Conclusions:
- Findings enhance understanding of clinical nurse educators' perceptions of essential nursing soft skills.
- Identified soft skills can inform a rubric for evaluating and guiding nurses' professional growth.
- This framework supports improved quality of care and nurse retention.
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