An Interactive, Case-Based Workshop on the Patient Experience for Internal Medicine Residents

Area of Science:

• Medical Education
• Patient Experience Research
• Healthcare Quality Improvement

Background:

• The shift towards patient-centric healthcare necessitates training for medical professionals.
• Patient satisfaction scores significantly impact healthcare system performance and physician evaluation.
• Bridging the information gap requires physicians to address holistic patient needs.

Purpose of the Study:

• To evaluate the effectiveness of a targeted workshop for internal medicine residents.
• To enhance residents' understanding of patient-centered care principles and satisfaction metrics.
• To equip trainees with evidence-based strategies for improving patient experience.

Main Methods:

• An 8-week, weekly 1-hour workshop was implemented for internal medicine residents.
• Content included the evolution of patient care, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, and case-based scenarios.
• Pre- and post-workshop surveys assessed knowledge and perceived utility.

Main Results:

• 195 residents participated; 139 (71%) completed surveys.
• Significant knowledge improvement (p < .001) was observed across all topics.
• The majority of residents found the workshop and clinical scenarios useful for practice.

Conclusions:

• Proactive education is crucial for preparing residents for patient-centered care.
• Understanding patient satisfaction surveys and their impact is vital for physician careers.
• This workshop model effectively enhances residents' skills in addressing patient needs and improving healthcare quality.