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Evaluating the Sustainable Competitive Advantage of Saudi e-Healthcare System: An Empirical Study
1College of Business Administration, Department Management Information Systems, Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia.
Journal of Multidisciplinary Healthcare
|October 23, 2024
Summary
Saudi eHealthcare
Area of Science:
- Healthcare Management
- Digital Health
- Health Informatics
Background:
- The Saudi eHealthcare system is rapidly evolving.
- Understanding factors influencing its competitive advantage is crucial for sustainable growth.
Purpose of the Study:
- To investigate dimensions contributing to the sustainable competitive advantage of the Saudi eHealthcare system.
- To identify key factors impacting the system's competitiveness.
Main Methods:
- Cross-sectional survey design.
- Survey questionnaire developed based on eleven identified factors.
- Data collected from 382 healthcare workers (physicians, specialist physicians, nurses, managers) in Saudi public hospitals.
Main Results:
- User experience and accessibility (mean 4.04 ± 0.69) were the most significant factors.
- Innovation and continuous improvement (mean 3.8 ± 0.89) and AI adoption (mean 3.91 ± 0.82) were also highly rated.
- A statistically significant difference was found in Data Security and Privacy (p=0.0448), with specialist physicians scoring lower (2.44 ± 0.86).
Conclusions:
- User experience, accessibility, innovation, and AI adoption are key drivers of competitive advantage in Saudi eHealthcare.
- Areas for improvement include data security, interoperability, and integration to enhance overall system competitiveness.
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