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Exploring the Relationship Needs of Service Users During Crisis Interventions: A Qualitative Study
Larissa Steimle1,2, Sebastian von Peter3, Fabian Frank4
1Brandenburg Medical School - Theodor Fontane, Fehrbelliner Str. 38, 16816, Neuruppin, Germany. Larissa.steimle@fb4.fra-uas.de.
People in crisis need supportive professionals who recognize their situation and offer tailored assistance. Relationship needs vary based on accessible resources, influencing preferences for professional interaction during crises.
Area of Science:
- Psychology
- Social Work
- Mental Health Services
Background:
- The therapeutic relationship is vital for crisis intervention.
- Understanding service user needs is key to effective support.
Purpose of the Study:
- To explore the relationship needs of individuals experiencing crises.
- To identify factors influencing preferred professional interactions.
Main Methods:
- Grounded theory analysis of 29 semi-structured interviews with service users.
- Qualitative research exploring user perspectives on professional support.
Main Results:
- Service users seek professionals who are present, validating, respectful, and provide individual support.
- A general fit between user, professional, and services is essential.
- Resource availability influences relationship preferences: more resources correlate with seeking distant, egalitarian relationships; fewer resources correlate with seeking intimate, hierarchical relationships.
Conclusions:
- Professional support in crises requires a responsive and adaptable approach.
- Tailoring relationship dynamics to individual resource access can enhance therapeutic outcomes.
- Recognizing and addressing diverse user needs is crucial for effective crisis support.
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