The potential of Logistics 4.0 technologies: a case study through business intelligence framing by applying the...

Area of Science:

• Information Systems
• Business Strategy
• Logistics Management

Background:

• Organizations face increasing competitiveness and data availability demands.
• Industry 4.0 and Logistics 4.0 generate vast data, necessitating transformation into actionable information.
• Leveraging data for strategic decision-making is vital for organizational success.

Purpose of the Study:

• To examine the influence of Industry 4.0 and Logistics 4.0 technologies on competitive advantage in logistics.
• To understand the role of Business Intelligence (BI) in optimizing decision-making processes.
• To identify areas for investment and development to enhance BI tool utilization.

Main Methods:

• A case study was conducted in a Portuguese logistics company.
• The Delphi method was employed with 61 employee participants using an integrated BI tool.
• Qualitative responses were gathered via an online questionnaire and semi-structured meetings.

Main Results:

• BI is critical when aligned with company objectives and employee needs.
• Top management involvement is essential for optimizing BI tool effectiveness.
• Encouraging employee adoption of BI tools significantly enhances competitive advantage.

Conclusions:

• BI technologies are fundamental for achieving a competitive edge.
• Adapting BI functionalities to company strategy and objectives is crucial for optimized decision-making.
• Leadership and employee engagement are key drivers for BI success and competitive advantage.