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Development of information and communication technology (ICT) for a coordinated healthcare program serving low
Benjamin Van Voorhees1, Michael Gerges2, Garret Munoz1
1University of Illinois at Chicago, Department of Pediatrics, Chicago, IL, USA.
Insights
This case report details the creation of health information and communication technology (ICT) for a program serving low-income children with chronic conditions. The developed ICT effectively supported care coordination and patient engagement at a cost-effective rate.
Area of Science:
- Health Informatics
- Pediatric Healthcare Technology
- Public Health Program Development
Background:
- Federally funded demonstration healthcare program targeting low-income children and adolescents with chronic medical conditions.
- Complex program structure requiring robust information and communication technology (ICT) to manage multifaceted patient needs.
- Need for efficient training, monitoring, and information dissemination for healthcare professionals and patients.
Abstract:
This case report describes the development of information and communication technology (ICT) for a large scale, federally funded demonstration healthcare Program designed to treat low-income children and adolescents with chronic medical conditions. The ICT developers faced the challenge of supporting a Program with many components to treat pediatric patients with one or more chronic health conditions. The Program's ICT provided means and materials to train and monitor Community Health Workers (CHWs) and the Care Coordination Team (CCT) and to provide disease-specific information to patients and caregivers. The Program ICT was organized into five components: (1) Data Storage Systems, (2) Care Coordination Software, (3) On-line Patient Education, (4) a Social Services Referral component, and (5) Patient Engagement software. The average cost of providing care services to the engaged population utilizing the ICT was $7.39 per member per month (PMPM) and $20.33 PMPM for the subset of children who received direct outreach and services. A description of the Program's ICT development, functioning, strengths, and weaknesses is presented.
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