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Library Value Studies in Veterans Health Administration Hospitals, 2010-2023.

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Veterans Health Administration (VHA) hospital libraries deliver vital research, enhancing patient care and saving staff time. Their reference services are consistently relevant and timely, positively impacting health outcomes.

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Area of Science:

  • Health services research
  • Information science
  • Medical librarianship

Background:

  • Veterans Health Administration (VHA) hospital libraries are crucial for supporting patient care and improving health outcomes.
  • Evaluating the effectiveness of library reference services is essential for optimizing resource allocation and impact.

Purpose of the Study:

  • To review and compare findings from six studies (2010-2023) assessing VHA hospital library reference services.
  • To determine the relevance, timeliness, and impact of information provided by VHA libraries in response to patron requests.

Main Methods:

  • A comparative review of six distinct studies conducted over a 13-year period.
  • Analysis of patron-received information from VHA hospital library reference desks.

Main Results:

  • VHA library reference responses were found to be consistently relevant to patron needs.
  • The timeliness of reference responses was confirmed across the studies.
  • Library reference services demonstrated a positive effect on patient care and contributed to staff time savings.

Conclusions:

  • VHA hospital libraries effectively support patient care through high-quality reference services.
  • The findings underscore the value of VHA libraries in improving health outcomes and operational efficiency.