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Considerations for emergency department virtual triage.

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Virtual triage using Artificial Intelligence (AI) shows promise for Emergency Department (ED) patients. Addressing technological literacy and gaining provider/patient trust are key for successful implementation.

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Area of Science:

  • Health Informatics
  • Artificial Intelligence in Healthcare
  • Patient Experience Research

Background:

  • Growing interest in Artificial Intelligence (AI) for remote Emergency Department (ED) patient triage.
  • Need to understand patient attitudes and equity considerations for virtual triage implementation.

Purpose of the Study:

  • To explore patient attitudes towards virtual triage in a Canadian ED.
  • To identify equity considerations, particularly regarding technological literacy and age.

Main Methods:

  • Cross-sectional survey of 150 ED patients.
  • In-depth interviews with 32 additional ED patients.
  • Descriptive statistics and qualitative descriptive methodology.

Main Results:

  • 84.7% of patients would consider virtual triage.
  • 71.3% were comfortable seeking alternate care via virtual means.
  • 38.2% of patients over 60 years would need assistance, showing a decrease in tech confidence with age.

Conclusions:

  • Virtual triage is a viable tool for ED patient management.
  • Addressing technological literacy barriers and ensuring provider/patient endorsement are crucial for adoption.