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Healthcare decision-makers' perspectives on evaluating conflict management training in paediatric healthcare: a

Juliette Phillipson1,2, Sarah Barclay3, Esse Menson1,3

  • 1Thrum Leadership Ltd, Oxford, UK juliette.phillipson@thrumleadership.com esse.menson@medicalmediation.org.uk.

BMJ Paediatrics Open
|November 29, 2024
PubMed

Insights

Healthcare decision-makers identified key areas for evaluating conflict management training in paediatrics, focusing on training experience, staff well-being, patient/family experiences, and resource impact. This research aids in developing better conflict resolution strategies.

Area of Science:

  • Healthcare Management
  • Medical Education
  • Conflict Resolution

Background:

  • Healthcare conflict is common, particularly in paediatrics, leading to negative outcomes.
  • Effective conflict management training is crucial but lacks standardized evaluation methods.

Purpose of the Study:

  • To explore healthcare decision-makers' views on essential evaluation components for paediatric conflict management training.
  • To inform the development of robust evaluation frameworks for healthcare conflict resolution programs.

Main Methods:

  • Qualitative study using Patton's utilisation-focused evaluation approach.
  • Semi-structured interviews with 13 healthcare decision-makers and stakeholders.
  • Reflexive thematic analysis of interview data.

Main Results:

  • Four key evaluation themes emerged: training session experience, staff competency/well-being, patient/family conflict experiences, and resource impact.
  • Evaluation should assess participant engagement, skill acquisition/retention, communication quality, and time/cost implications of conflict.

Conclusions:

  • Identified evaluation areas expand on Kirkpatrick's framework, necessitating mixed methods and long-term follow-up.
  • Tailoring evaluation frameworks to specific contexts improves relevance and utility for conflict management in healthcare.
Abstract

Keywords:
Health services researchQualitative research

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