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Employee voice in healthcare: a systematic review
Leah Hague1, Michael Barry1, Paula K Mowbray1
1Griffith University, Queensland, Australia.
Journal of Health Organization and Management
|December 11, 2024
Summary
Employee voice in healthcare is crucial for patient safety and organizational success. Integrating diverse disciplinary approaches enhances understanding of employee interests and improves healthcare practices for staff and patients.
Area of Science:
- Healthcare Management
- Organizational Behavior
- Patient Safety
Background:
- Patient safety reviews often overlook contextual factors like organizational culture and regulatory environments.
- Existing research on employee voice in healthcare is fragmented across management and health disciplines.
- Arguments for overcoming barriers to employee voice in healthcare settings are underdeveloped.
Purpose of the Study:
- To advance understanding of employee interests and their outcomes in healthcare.
- To integrate diverse disciplinary perspectives on employee voice in healthcare.
- To identify and address contextual factors influencing employee voice.
Main Methods:
- Systematic review of relevant literature.
- Coding and reporting aligned with Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines.
- Analysis of facilitators, barriers, and outcomes of employee voice at multiple levels (organizational, leadership, team, individual).
Main Results:
- Identified facilitators, barriers, and outcomes of employee interest voice within healthcare.
- Highlighted theoretical, methodological, and knowledge gaps in current research.
- Proposed strategies for addressing identified research gaps in future studies.
Conclusions:
- Emphasized the importance of integrating disciplinary approaches for a comprehensive model of healthcare voice.
- Advocated for broadening the context of healthcare voice research to include employee interests.
- Recommended improving research design and exploring under-researched samples and topics for practical and theoretical contributions.
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