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Published on: February 16, 2011
Exploring Quality and Safety Best Practices at Leading International Centres
Sarah Tosoni1, Lucas B Chartier2
1Sarah Tosoni, is the Manager of Strategy & Transformation, Quality & Safety at the University Health Network (UHN) in Toronto, ON. She holds a PhD in health science with a focus on qualitative research methods.
Background:
This project aimed to go beyond published literature to glean strategies and lessons learned on quality and safety (Q&S) best practices from centres with pre-eminent international reputations.
Methods:
Nine centres participated in an interview; questions centred on approaches to building Q&S infrastructure around the Institute for Healthcare Improvement's (IHI's) Whole System Quality (WSQ) framework (Sampath et al. 2021).
Results:
Inductive thematic analyses revealed recommendations for quality planning (e.g., making Q&S the central focus of an organization), quality control (e.g., triangulating Q&S metrics) and quality improvement (e.g., Q&S champions at all levels).
Conclusion:
Recommendations provide a practical guide for the successful implementation of the IHI WSQ framework.
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