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Development and Evaluation of a Mental Health Chatbot Using ChatGPT 4.0: Mixed Methods User Experience Study With

Boyoung Kang1, Munpyo Hong1

  • 1Sungkyunkwan University, Seoul, Republic of Korea.

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Summary

This study developed HoMemeTown Dr. CareSam, an advanced AI chatbot for cross-lingual mental health support. The chatbot showed high user satisfaction and outperformed existing digital tools, indicating its potential for accessible mental well-being care.

Keywords:
ChatGPT 4.0Dr. CareSamHoMemeTownKorean studentsLLMcross-lingualcultural sensitivitylarge language modellocalizationmental health chatbotpilot testing

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Area of Science:

  • Digital mental health interventions
  • Artificial intelligence in healthcare
  • Cross-lingual mental health support

Background:

  • Mental health chatbots offer accessible support, building on prior research for Korean college students.
  • Previous digital interventions highlighted needs for more advanced, AI-driven solutions.
  • This study addresses limitations by exploring sophisticated artificial intelligence (AI)-driven mental health support.

Purpose of the Study:

  • To develop and evaluate HoMemeTown Dr. CareSam, an advanced cross-lingual chatbot using ChatGPT 4.0.
  • To provide personalized, culturally sensitive mental health support in English and Korean.
  • To offer an accessible and user-friendly interface for young adults.

Main Methods:

  • A mixed methods pilot study with 20 Korean young adults (ages 18-27).
  • Development using GPT API, incorporating gratitude journal and risk detection features.
  • Evaluation via quantitative surveys, qualitative feedback, and comparative analysis with other LLM chatbots and digital therapy tools (Woebot, Happify).

Main Results:

  • High user satisfaction reported for positivity, support, empathy, and active listening.
  • Areas for improvement identified in professionalism, content complexity, and personalization.
  • Statistically significant performance differences observed compared to other LLM chatbots and digital therapy tools.

Conclusions:

  • HoMemeTown Dr. CareSam demonstrates potential as a cross-lingual mental health tool with high user satisfaction.
  • The chatbot shows comparative advantages over existing digital interventions.
  • Further research with larger sample sizes and clinical trials is recommended to enhance features and integration.