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Deciphering stakeholder voice on the challenges of transformative healthcare 5.0 ecosystem: a quality function
Ravindra Ojha1, Alpana Agarwal2
1Great Lakes Institute of Management Gurgaon , Gurgaon, India.
Purpose:
The healthcare ecosystem continues to evolve with new technological developments with the support of its stakeholders. The technology-driven and patient-centric Healthcare 5.0 (H5.0) ecosystem is undergoing a transformation promising enormous benefits. However, the need to identify and understand the inherent challenges and barriers faced in the journey of H5.0 implementation and the relevant countermeasures for accelerated implementation has become critical.
Design/Methodology/Approach:
The current research paper has utilised the Delphi approach for the collection of information and applied a well-proven quality function deployment (QFD) methodology for analysis.
Findings:
The house of quality (HOQ) tool from the QFD has highlighted the critical H5.0 challenges which contribute to, approximately, 60% of the total weight. The identified top five process descriptors from the developed HOQ also contribute, approximately 60% among overall countermeasures. A useful H5.0 implementation progress (HIP) index has been recommended for tracking the progress made in the H5.0 implementation journey.
Originality/Value:
This research is among the first that has provided the application of the HOQ approach in the QFD methodology in the domain of H5.0. It has provided useful insights to the stakeholders. Furthermore, the development of a simple and practical HIP index is another useful value addition.
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