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From Data to Improvement: Social Mechanisms as a Key to Understanding Dashboard Adoption
Tamara Broughton1, Anne Marie Weggelaar-Jansen1, Sandra Sülz2
1Tranzo, Tilburg University. Tilburg, The Netherlands.
Summary
Social mechanisms like team climate, trust, and leadership are crucial for healthcare quality dashboard adoption. These factors foster a learning environment, enabling effective use for care improvement.
Area of Science:
- Health Services Research
- Information Systems
- Organizational Behavior
Background:
- Dashboard adoption research often overlooks social dynamics, focusing primarily on technical and design aspects.
- Limited evidence exists on the social mechanisms that drive successful dashboard implementation and use in practice.
- Understanding these social factors is critical for maximizing the impact of quality dashboards in healthcare settings.
Purpose of the Study:
- To investigate how social mechanisms influence the practical adoption of quality dashboards within a healthcare organization.
- To identify specific team-level social factors that facilitate or hinder dashboard utilization for quality improvement.
Main Methods:
- An embedded case study was conducted in a Dutch hospital, examining two quality dashboards with differing adoption outcomes.
- Phase 1 involved interviews and observations within end-user teams to identify relevant social mechanisms.
- Phase 2 utilized expert focus groups to validate the mechanisms identified in the initial phase.
Main Results:
- Three key social mechanisms within end-user teams significantly influenced dashboard adoption: a supportive team climate, trust, and leadership behavior.
- These mechanisms foster a collaborative learning environment essential for discussing and improving care quality.
- Effective dashboard use for collective understanding and improvement necessitates active engagement driven by these social factors.
Conclusions:
- Social mechanisms are indispensable for the successful adoption and utilization of quality dashboards in healthcare.
- Cultivating a supportive team climate, fostering trust, and promoting effective leadership are vital for enabling dashboards to drive learning and improvement.
- Without these social underpinnings, dashboards risk becoming mere unused artifacts ('materiality').
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