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Updated: May 28, 2025

E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
Published on: August 1, 2019
Exploring effective patient feedback methods for eHealth in general practice.
Mana Nasori1, Marianne Mak-van der Vossen2, Marije Holtrop3
1Amsterdam UMC location AMC, Department of General Practice, Amsterdam Public Health, Quality of Care, and Personalized Medicine, Meibergdreef 9, Amsterdam, the Netherlands. m.nasori@amsterdamumc.nl.
General practitioners can improve patient feedback collection for eHealth tools by using integrated, short surveys. This approach respects patient privacy and GP time, enhancing the eHealth experience.
Area of Science:
- Digital Health
- Primary Care
- Health Informatics
Background:
- Patient feedback is crucial for improving eHealth services, especially post-pandemic.
- Challenges include reaching vulnerable groups and ensuring feedback validity.
- General practitioners (GPs) need effective methods for collecting patient input on eHealth applications.
Purpose of the Study:
- To explore optimal methods for GPs to gather patient feedback on eHealth applications.
- To identify patient and GP preferences for feedback collection processes.
Main Methods:
- Participatory Research (PR) involving patients, GPs, and receptionists.
- Semi-structured interviews with 13 patients, 8 GPs, and 2 medical receptionists.
- Thematic Analysis of interview data.
Main Results:
- Key themes: feedback timing (instant), procedure (same channel, anonymous, short surveys), and content (experiences, quality, technical aspects).
- Patients prefer initiated feedback; GPs have limited time.
- Patients do not want to burden their GP.
Conclusions:
- GPs can optimize feedback by integrating targeted questions into eHealth apps.
- Automatic, selected questions post-e-consultation are recommended.
- This approach ensures efficient collection without overburdening GPs or patients.

