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Exploring effective patient feedback methods for eHealth in general practice.

Mana Nasori1, Marianne Mak-van der Vossen2, Marije Holtrop3

  • 1Amsterdam UMC location AMC, Department of General Practice, Amsterdam Public Health, Quality of Care, and Personalized Medicine, Meibergdreef 9, Amsterdam, the Netherlands. m.nasori@amsterdamumc.nl.

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|February 13, 2025
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Summary
This summary is machine-generated.

General practitioners can improve patient feedback collection for eHealth tools by using integrated, short surveys. This approach respects patient privacy and GP time, enhancing the eHealth experience.

Keywords:
Feedback methodsGeneral practicePatient feedbackeHealth

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Area of Science:

  • Digital Health
  • Primary Care
  • Health Informatics

Background:

  • Patient feedback is crucial for improving eHealth services, especially post-pandemic.
  • Challenges include reaching vulnerable groups and ensuring feedback validity.
  • General practitioners (GPs) need effective methods for collecting patient input on eHealth applications.

Purpose of the Study:

  • To explore optimal methods for GPs to gather patient feedback on eHealth applications.
  • To identify patient and GP preferences for feedback collection processes.

Main Methods:

  • Participatory Research (PR) involving patients, GPs, and receptionists.
  • Semi-structured interviews with 13 patients, 8 GPs, and 2 medical receptionists.
  • Thematic Analysis of interview data.

Main Results:

  • Key themes: feedback timing (instant), procedure (same channel, anonymous, short surveys), and content (experiences, quality, technical aspects).
  • Patients prefer initiated feedback; GPs have limited time.
  • Patients do not want to burden their GP.

Conclusions:

  • GPs can optimize feedback by integrating targeted questions into eHealth apps.
  • Automatic, selected questions post-e-consultation are recommended.
  • This approach ensures efficient collection without overburdening GPs or patients.