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Related Experiment Videos

Peer Support Targeting the Second Victim Phenomenon: Implementation and Outcomes.

Amber E High1, Sharron Forest2

  • 1Anesthesiology, University of Texas Medical Branch, Galveston, USA.

Cureus
|February 14, 2025
PubMed
Summary

Clinicians experiencing the second victim phenomenon need better support. A new peer support program significantly improved well-being and awareness, demonstrating a scalable solution for healthcare settings.

Keywords:
adverse eventsburnoutmental health servicespeer supportpsychological safetysafetysecond victimsuicide preventionwell-beingworkplace resilience

Related Experiment Videos

Area of Science:

  • Medical Education
  • Healthcare Management
  • Psychology

Background:

  • The second victim phenomenon significantly impacts healthcare professionals and patient care.
  • Existing peer support initiatives for second victims are not well-documented.
  • A substantial need exists, with 20% of clinicians experiencing distress and only 20% feeling adequately supported.

Purpose of the Study:

  • To implement and evaluate a scalable, evidence-based peer support program for clinicians affected by the second victim phenomenon.
  • To address the identified gap in support for clinicians experiencing emotionally distressing work events.
  • To enhance clinician well-being and foster a supportive healthcare culture.

Main Methods:

  • Rapid rollout of a peer support program featuring peer-to-peer interactions and an online platform.
  • Training peers to facilitate support encounters for adverse events and personal issues.
  • Utilizing an online platform to destigmatize mental health and normalize second victimhood.

Main Results:

  • Over three months, 33 support encounters were facilitated, addressing adverse events and bullying.
  • The online platform received over 100 visits, contributing to destigmatization efforts.
  • Post-implementation, 77% of clinicians reported adequate and timely support, and awareness of the 'second victim' term doubled.

Conclusions:

  • The implemented peer support program was cost-effective and rapidly deployed, significantly improving clinician perceptions of support.
  • The program successfully enhanced clinician well-being and fostered a more caring organizational culture.
  • This transferable model offers a proactive strategy for healthcare disciplines to mitigate burnout and support second victims, aiding suicide prevention efforts.