A Non-Inferiority Mixed-Methods Pilot Study Examining the Impact of a Novel Nursing Care Delivery Model on Quality Hospital Metrics, Nurse Sensitive Indicators, Healthcare Professional Perspectives, and Nursing Workload

A global nursing shortage necessitates innovative care models to mitigate burnout, turnover, and supply-demand mismatches. This mixed-methods pilot study assessed the impact of a technology-integrated nursing care model on workload and patient outcomes in a surgical-orthopedic unit. Following IRB approval and training, the integrated care model was piloted for 6 months. The model included integration of virtual nurses, LPNs, and delivery robots. Workload perception, quality and safety, and nurse satisfaction were monitored using a time-series design. Data analysis employed correlated t-tests, comparison of means over time, and statistical process control charts (Shewhart charts). The integrated care model yielded mixed results. Hospital Acquired Conditions remained stable, while average length of stay and falls decreased. The robots have made 615 deliveries and saved staff 377 640 stjpg and 415.8 hours. After an initial low utilization, virtual nurses completed 82% admissions and discharges by the end of the pilot. However, RNs reported increased workload, staffing concerns, and teamwork challenges. This integrated care model shows promise, but further research is needed to fully assess its impact. The findings underscore the importance of continued exploration and refinement of novel approaches to address the challenges facing the nursing profession.