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Effect of SMS Ward Round Notifications on Inpatient Experience in Acute Medical Settings: Retrospective Cohort Study
Jongchan Lee1, Soyeon Ahn2, Jung Hun Ohn1
1Department of Internal Medicine, Seoul National University Bundang Hospital, Seoul National University College of Medicine, 82, Gumi-ro 173 Beon-gil, Bundang-gu, Gyeonggi-do, Seongnam-si, 13620, Republic of Korea, 82 317877085.
Background:
Ward rounds are an essential component of inpatient care. Patient participation in rounds is increasingly encouraged, despite the occasional complicated circumstances, especially in acute care settings.
Objective:
This study aimed to evaluate the effect of real-time ward round notifications using SMS text messaging on the satisfaction of inpatients in an acute medical ward.
Methods:
Since January 2021, a service implementing real-time ward round notifications via text messaging (WR-SMS) has been operational at a tertiary-care medical center in Korea. To assess its impact, we conducted a retrospective cohort study of patients admitted to the acute medical unit who participated in a patient experience survey. Patient satisfaction was compared between patients admitted in 2020 (pre-WR-SMS group) and 2021 (post-WR-SMS group).
Results:
From January 2020 to December 2021, a total of 100 patients were enrolled (53 patients in the pre-WR-SMS group and 47 patients in the post-WR-SMS group). Compared with the pre-WR-SMS group, the post-WR-SMS group showed significantly greater satisfaction about being informed about round schedules (mean 3.43, SD 0.910 vs mean 3.89, SD 0.375; P<.001) and felt more emotionally supported during admission (mean 3.49, SD 0.800 vs mean 3.87, SD 0.397; P<.001). Regarding other questionnaire scores, the post-WR-SMS group showed an overall, although statistically insignificant, improvement compared with the pre-WR-SMS group.
Conclusions:
Real-time round notifications using a user-friendly SMS may improve inpatient satisfaction effectively.
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