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Unlocking Patient Portals: Health Information Professionals Navigating Challenges and Shaping the Future.

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    Health information (HI) professionals are vital for managing patient portals, addressing challenges like access and data quality. This study explores their role in optimizing these essential healthcare tools.

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    Area of Science:

    • Health Informatics
    • Healthcare Management
    • Digital Health

    Background:

    • Patient portals have surged in importance due to regulations and the COVID-19 pandemic.
    • Increased patient portal adoption presents new management complexities for healthcare organizations.
    • Health Information (HI) professionals possess the expertise to manage patient portals effectively.

    Purpose of the Study:

    • To explore the experiences and perspectives of HI directors and patient portal managers.
    • To assess the current and future role of HI professionals in patient portal management.
    • To develop best practice guidelines and identify educational needs for patient portal management.

    Main Methods:

    • Qualitative study involving HI directors and patient portal managers.
    • Exploration of their experiences and perspectives on patient portal use and management.
    • Analysis of findings to inform best practices and educational strategies.

    Main Results:

    • HI professionals are actively involved in patient portal management, facing challenges in access, data quality, and policy development.
    • There is a recognized need for enhanced HI professional roles in optimizing patient portal functionality and user experience.
    • Current practices highlight opportunities for improved patient engagement and data integrity through strategic portal management.

    Conclusions:

    • HI professionals are crucial for effective patient portal management, ensuring accessibility, data quality, and policy adherence.
    • Future efforts should focus on leveraging HI professionals' skills to enhance patient portal utility and integration within healthcare systems.
    • Educational programs must evolve to equip HI professionals with the necessary competencies for advanced patient portal management.