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Client engagement solution for post implementation issues in software industry using blockchain.

Muhammad Shoaib Farooq1, Khurram Irshad1, Danish Riaz2

  • 1Department of Computer Science, School of System and Technology, University of Management and Technology, Lahore, 54000, Pakistan.

Scientific Reports
|April 6, 2025
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Summary
This summary is machine-generated.

The UniferCollab framework uses blockchain technology to improve client engagement in IT projects. It enhances traceability, transparency, and trust, resolving delays and disputes effectively.

Keywords:
BlockchainClient engagementDecentralizationPost implementationRequirement traceabilityTraceability

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Area of Science:

  • Information Technology
  • Computer Science

Background:

  • Client engagement is crucial in the IT industry for understanding requirements and providing solutions.
  • Existing solutions lack traceability, trust, and transparency, leading to project delays, integrity issues, and penalties.

Purpose of the Study:

  • To propose the UniferCollab framework to enhance client engagement by addressing collaboration, transparency, and authorization record issues.
  • To leverage blockchain technology for secure data storage and improved traceability of client requirements.

Main Methods:

  • Implemented a framework utilizing blockchain technology for data storage on a permissible network.
  • Used smart contracts to generate push notifications for client authorizations and system changes.
  • Stored data on a decentralized network to resolve traceability, transparency, and trust issues.

Main Results:

  • Evaluations involved 800 HTTP requests, observing an average block size increase of 280 KB.
  • The longest blockchain chain was recorded during 800 operations.
  • Latency analysis indicated influences from decentralized node processing, local machine response, and internet bandwidth.

Conclusions:

  • The UniferCollab framework effectively resolves client engagement issues among stakeholders.
  • The proposed solution enhances trust and transparency, improving client experience and dispute management.