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Towards Global Health Equity: A Prototype for Standardizing Patient Satisfaction Measurement in Alignment with the
Mathew P Morico1, Samuel E Neher1
1McGovern Medical School at UTHealth Houston, Houston, TX 77030, USA.
Healthcare (Basel, Switzerland)
|April 12, 2025
Summary
A new prototype survey, the Morico International Healthcare Satisfaction Survey, aims to standardize global patient satisfaction measurement. This tool facilitates cross-country comparisons to improve healthcare quality worldwide.
Area of Science:
- Healthcare Quality Improvement
- Health Services Research
- International Health Policy
Background:
- Global patient satisfaction is crucial for healthcare quality assessment.
- Existing patient satisfaction surveys lack cross-country comparability.
- Current tools focus narrowly on patient-reported outcomes or experiences.
Purpose of the Study:
- Introduce the Morico International Healthcare Satisfaction Survey prototype.
- Develop a tool for standardized global healthcare comparisons.
- Align healthcare quality measurement with UN Sustainable Development Goals.
Main Methods:
- Reviewed existing healthcare satisfaction surveys for common elements and gaps.
- Synthesized best practices in survey design and distribution.
- Integrated Patient-Reported Experience Measures, Patient-Reported Outcome Measures, and systemic factors.
Main Results:
- Identified significant variation and lack of standardization in current surveys.
- Determined best practices for concise, clear, and standardized surveys.
- Developed a 25-question prototype survey adapted for global use.
Conclusions:
- A standardized international healthcare satisfaction survey is currently lacking.
- The Morico prototype addresses this gap for global comparisons.
- The survey facilitates future refinement for enhanced global healthcare quality and policy.
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