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Failing to Grasp our Failure to Grasp Automation Failure.
1Arizona State University, Mesa, AZ, USA.
Journal of Cognitive Engineering and Decision Making
|April 18, 2025
Summary
Exploring automation failure requires considering expanding system boundaries and trust dynamics. A pluralistic approach to definitions in sociotechnical systems science can help identify operational hazards.
Area of Science:
- Sociotechnical systems science
- Human-automation interaction
- Automation engineering
Background:
- The concept of automation failure is challenged by expanding system boundaries.
- Understanding trust in automation is complex and linked to failure.
- Sociotechnical systems science benefits from diverse definitional approaches.
Purpose of the Study:
- To analyze the limitations of the automation failure concept.
- To explore the relationship between automation failure and trust.
- To advocate for a pluralistic approach in sociotechnical systems science.
Main Methods:
- Conceptual analysis of automation failure.
- Comparative analysis of automation failure and trust.
- Literature review on sociotechnical systems definitions.
Main Results:
- The definition of automation failure has limitations as systems expand.
- Grasping automation failure is paralleled by challenges in understanding trust in automation.
- A pluralistic approach offers benefits for defining sociotechnical systems.
Conclusions:
- A taxonomy of automation failures may aid hazard identification in testing.
- Further research into pluralistic definitions can enhance sociotechnical systems understanding.
- Integrating perspectives on automation failure and trust is crucial for system safety.
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