Virtual care in community pharmacy services: a scoping review

The integration of virtual care has been essential for maintaining continuity of patient care during and after the COVID-19 pandemic. Community pharmacists were among the healthcare professionals who used virtual care to provide remote pharmacy services. However, the use of virtual care in community pharmacy has not been comprehensively reviewed.

To provide an overview of the types of virtual care platforms used in community pharmacy, their purposes, barriers, and facilitators, and to identify strategies for optimizing virtual care in this setting.

The scoping review followed Joanna Briggs Institute (JBI) methodology for scoping reviews. A comprehensive search strategy was employed to identify studies across MEDLINE, Embase, CINAHL, Scopus, and grey literature sources. Two levels of screening were performed, and data were extracted using a pre-specified form. The data were analyzed through qualitative content analysis, and the PRISMA-ScR was used to report the results.

A total of 3580 citations were assessed and 32 studies were included in the review. The qualitative data were summarized into five categories: (1) virtual care tools and technologies used in community pharmacy, (2) purpose of virtual care, (3) barriers to using virtual care, (4) facilitators of virtual care adoption, and (5) strategies to optimize virtual care use.

Virtual care in community pharmacy showed promise in enhancing pharmacy services. Despite operational barriers and inequities in access, facilitators such as adequate training and technological advancements supported its implementation. Future efforts should address these challenges and refine virtual care for broader and equitable integration.