Advancing Rounding Culture: Sustainable Strategies to Enhance Patient Experience and Nurse-Patient Relationships

Area of Science:

• Healthcare Management
• Patient Experience Improvement
• Nursing Practice

Background:

• Hourly rounding is a structured nursing process for patient comfort and safety.
• The aim is to enhance patient experience, strengthen nurse-patient relationships, and reduce safety risks.

Purpose of the Study:

• To address the perception of hourly rounding as a burdensome task among nursing staff.
• To integrate hourly rounding as a core practice rather than an add-on.

Main Methods:

• A campus-wide video campaign demonstrated purposeful rounding.
• In-person training provided leadership and coaching skills for effective rounding.

Main Results:

• Patient experience scores for responsiveness improved by up to 7.9%.
• Improvements were observed in both inpatient and outpatient surveys.

Conclusions:

• The program established a sustainable framework for proactive patient care.
• Enhanced human connection through purposeful rounding improved overall patient experience.