Related Experiment Video
Updated: May 9, 2025
A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
Published on: February 13, 2020
The Continued Evolution of the Professional Case Manager Role: A National Study from the Commission for Case Manager
Hussein Tahan1, MaryBeth Kurland, Patricia Kelley Morgan
1Hussein M. Tahan, PhD, RN, FAAN, FCM , is a casemanagement consultant, expert, author, researcher, and awards winner. Dr. Tahan has over 30 years of experience in hospital management and operations and professional case management practice. He currently serves as the system vice president and chief nursing officer for nursing professional development, workforce management, and academic affairs for MedStar Health, Columbia, MD. Dr. Tahan is widely published with three textbooks and over 110 peer reviewed articles on case management, an editorial advisory board member of Professional Case Management , and past CCMC commissioner and commission chair. MaryBeth Kurland, MPA, CAE, ICE-CCP , is the Chief Executive Officer of the Commission for Case Manager Certification. The Commission is the first and largest nationally accredited organization that certifies more than 50,000 professional case managers and disability management specialists. With more than 25 years of experience in the nonprofit sector, she is also a credentialing segment leader at an association management company where she oversees the strategic direction and operational excellence of credentialing programs for several associations and organizations, including CCMC. Patricia Kelley Morgan, MS, RN, CCM, MSCC , is a Commissioner of the Commission for Case Manager Certification and chair of the CCMC task force overseeing the field research. She is also Clinical Director of Sedgwick's OH Managed Care Organization, which supports employees' safe and timely return to work in Ohio. An experienced clinical manager, she also has expertise in the workers' compensation and disability insurance industry.
Purpose:
The purpose of this national job-task analysis research study was to identify the roles and functions of professional case managers from the perspective of those currently functioning in such roles, regardless of their professional discipline background.
Primary Practice Settings:
This study covered the diverse case management practices and/or work settings across the full continuum of health and human services.
Methodology And Sample:
This cross-sectional descriptive study used the job-task analysis method and online survey research design. It employed a purposive sample of case managers in which an open participation link was e-mailed to more than 68,500 case managers, both certified and not yet certified. A total of 3,297 responses were received, leading to 2,145 as a final acceptable sample for inclusion in the study.
Results:
Data analysis applied descriptive statistics by survey item, consisting of mean frequency and mean criticality ratings. An importance rating was then computed for each item, applying the multiplicative model that statistically combines the frequency and criticality ratings. The study resulted in an update to the 2019 certified case manager (CCM) test specification blueprint. This included six domains, instead of the previous five, deemed necessary for competent and effective performance by professional case managers. The update was necessary to ensure the certification examination reflects current practice.
Implications For Case Management Practice:
The study defined how competent and effective professional case management practice has evolved since the 2019 study. It also helps keep the CCM credentialing examination evidence-based and maintains its validity for evaluating the competency of professional case managers. Additionally, the findings are useful for the development of programs and curricula for the training and advancement of case managers.
Related Concept Videos
01:15Methods of Documentation VI: Case Management Model
For example, a patient with a chronic...
01:22The Professional Nurse
Communication skills: These are critical characteristics, especially speaking and listening.
01:22Case Studies
01:29Documentation in Long-Term and Home Healthcare Setting
Long-Term Care Facilities
01:30Current Trends in Nursing II
01:20Evolutionary Psychology