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Patient Journey Maps Associated to Shared Decision Making.

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Patient journey maps (PJMs) can improve shared decision-making (SDM) by visually representing patient experiences and highlighting key decision points. This facilitates better communication and patient engagement in healthcare.

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Area of Science:

  • Healthcare communication
  • Patient engagement strategies
  • Decision support tools

Background:

  • Shared decision-making (SDM) implementation is hindered by a lack of patient decision aids.
  • Patient journey maps (PJMs) can identify critical junctures for SDM.

Purpose of the Study:

  • To analyze how patient journey maps (PJMs) reveal the necessity for shared healthcare decisions.
  • To explore the potential of PJMs in supporting shared decision-making (SDM).

Main Methods:

  • Rapid review methodology based on PRISMA extension for scoping reviews.
  • Searched MEDLINE, APA PsycInfo, Embase, Emcare, and Nursing Database for peer-reviewed articles since 2015.
  • Analyzed 11 relevant articles.

Main Results:

  • Patient journey modeling enhances patient-professional engagement, enabling needs disclosure.
  • PJMs highlight decision points impacting patient experience across various conditions.
  • 11 articles offer guidance for integrating SDM into the patient journey.

Conclusions:

  • A digital, visual generic patient journey map can enhance SDM preparation and documentation.
  • PJMs serve as valuable communication tools for patients and healthcare professionals.
  • Visualizing the patient journey supports more focused and effective SDM conversations.