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Analysis of "Local Guide" Google Reviews for Orthopaedic Spine Surgeons.

Griffin B Harris¹, Andrew J Sama¹, Nicholas C Schiller¹

¹University of Miami Miller School of Medicine, Miami, Florida.

Journal of Surgical Orthopaedic Advances

|May 6, 2025

Summary

Online reviews for Florida orthopaedic spine surgeons show that positive patient experiences, like shorter wait times and improved pain, lead to higher ratings. Negative reviews often cite cost, poor bedside manner, and unprofessional staff.

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Area of Science:

Orthopaedic Surgery
Health Services Research
Digital Health

Background:

Online patient reviews significantly influence healthcare consumer decisions.
Understanding patient perceptions of orthopaedic spine surgeons is crucial for practice management.

Purpose of the Study:

To analyze the content and trends of online reviews for orthopaedic spine surgeons in Florida.
To identify factors associated with patient satisfaction and dissatisfaction in online reviews.

Main Methods:

Qualitative and quantitative analysis of Google Maps "Local Guide" reviews for orthopaedic spine surgeons in Florida.
Categorization of review content based on physician demographics and patient-reported outcomes.
Identification of patterns correlating review ratings with specific comment themes.

Main Results:

Higher patient ratings were linked to comments on shorter wait times, knowledgeable physicians, competent staff, and pain improvement.
Lower ratings correlated with concerns about visit expenses, poor physician bedside manner, pain worsening, and perceived lack of care.
Physician age, academic status, gender, and practice location showed varied associations with review content.

Conclusions:

Online reviews offer valuable insights into patient expectations and experiences with orthopaedic spine surgeons.
Physicians can leverage this data to enhance online reputation and improve patient care delivery.
Factors like communication, efficiency, and tangible outcomes heavily influence patient satisfaction in online feedback.