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Virtual Simulation Tools for Communication Skills Training in Health Care Professionals: Literature Review
Manuel Fernández-Alcántara1,2, Silvia Escribano2,3, Rocío Juliá-Sanchis2,3
1Department of Health Psychology, Faculty of Health Sciences, University of Alicante, Alicante, Spain.
JMIR Medical Education
|May 6, 2025
Summary
This review identified 24 virtual simulation tools for training health care professionals in patient communication skills. Further research is needed to develop advanced virtual tools for high-fidelity simulation training.
Area of Science:
- Medical Education
- Health Professions Training
- Human-Computer Interaction
Background:
- Effective patient-centered communication is crucial for quality clinical care.
- Simulation-based training enhances healthcare professionals' communication skills.
- Virtual simulation's role in training is rapidly evolving.
Purpose of the Study:
- To review and evaluate virtual simulation tools for communication skills training in healthcare.
- To identify existing virtual tools and their features used in academic literature.
Main Methods:
- Systematic literature review conducted in June 2023.
- Data collected from MEDLINE/PubMed and Web of Science databases.
- Analysis of 35 articles focusing on virtual environments for communication skills training.
Main Results:
- Identified 24 distinct virtual learning tools for communication skills training.
- Most tools focused on general communication or medical history interviews.
- Many tools featured virtual patients with vocal responses; nearly half supported natural language input.
Conclusions:
- A wide variety of virtual tools with diverse characteristics are used for communication skills training.
- Continued research is necessary to advance virtual simulation technology for high-fidelity training.
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